Complaints & Feedback Policy
We Value Honest Feedback and Take Service Quality Seriously
At StudyIn-AUS, we are committed to providing transparent, professional, and ethical educational counselling services. If you are unhappy with any aspect of our service, please let us know so we can investigate and work toward a fair resolution.
How to Submit a Complaint or Feedback
Please submit your feedback or formal complaint via email:
Direct Email:
Please Include the Following Details:
- Your full legal name
- Contact phone number & WhatsApp
- Application / student reference number (if applicable)
- Detailed description of the issue or concern
- Any relevant supporting emails or documents
Our Review Process
Upon receiving your complaint, our management team will review the matter thoroughly, contact relevant advisers, and provide an initial response within 3 to 5 business days. We handle all complaints impartially, confidentially, and professionally.
Third-Party Decisions
Please note that decisions made independently by external organizations—such as university admissions committees, visa officer decisions, embassy processing times, or test authority scoring (IELTS / PTE)—are outside the direct control of StudyIn-AUS and must be directed to the respective official body.